logo

TECHNICAL SUPPORT

Comprehensive 24/7 technical support, catered to the end-user to drive business performance.

Support related vector icons man with a headset
As applications and products become increasingly complex, end user support is essential to improving productivity while simultaneously driving operational cost reduction. Our proven methodology combines best practices with innovative strategies for application maintenance, process improvement, and update implementations.

Aiding clients with product, platform and application support, as well as technical and helpdesk support, our delivery teams offer round-the-clock service with a strategic combination of on-site and off-site support via email and voice. From troubleshooting and change management to deployment and performance management, our competent technical professionals intimately understand our clients’ business needs, overcoming their challenges with immediate solutions.

The benefit of AIT’s Technical Support solutions are reduced technical maintenance costs, improved resolution time, reduced downtime, and increased performance levels. As a result, our clients are better positioned to effectuate higher value of their IT investments in addition to driving increased customer satisfaction and workflow performance.

Delivery Methods

We support a wide spectrum of industry sectors through a variety of flexible delivery methods, to ensure our a clients gain a competitive edge in a timely, cost-effective manner.

Local talent at your fingertips. We provide on-site IT consultants who expertly bring your IT projects to fruition while meeting your deadlines.

IT expertise, on-demand. Get the exceptional IT solutions you need without the added burden of accommodating on-site consultants.

Do more with less. Our offshore IT team delivers highly reliable, technically proficient, and cost effective solutions to meet your IT initiatives.

Ultimate flexibility. By combining our on-site, off-site, and offshore teams, we stay responsive to your needs, your deadlines, and your budget.

Technologies

We focus on staying ahead of technology trends, building teams assembled with highly skilled consultants, so we can truly harness the power of each individual technology.


•    Desktop support
•    Networking support
•    Hardware and software support
•    Troubleshooting
•    Change Management
•    Performance Management

Need technical support?