Why Support or Help?

We at AIT are proud to provide our users with the best possible Support Services. We are making a difference in the market to meet your needs, whether you are an individual who is requiring occasional support or a large organization. Our remote or on-site support ensures your project or application runs as smoothly as possible.  

AIT Labs Support or Help

• Improve Operators efficiency: In other systems operator normally engaged with one task. In this scenario operator can perform more than one task at a time. Operator can attend more than one client at a time or while chatting with a client operator can also reply emails or can attend phone calls.




• Operating cost saver: This reduces phone calls & faxes as a adoption of new technology. Better and efficient answering for common questions, less time in replying.




• Media rich advantages: Operator can show visitor desired documents, product pages, unlisted offers and Flash or Media rich content while chatting. This is not possible in phone support or email support. Your chat increase visitor interest.




• A store with sales person: You have online store but without sales person. If buyer need to ask something he/she need to send an email, made a phone call and wait for reply. Buyer may switch to your competitor web site and find the answer of the query or buyer may loose temptation. You loose sale. If you have on-line sales support, buyer can put a query using live chat. You reply instantly and try to push the sale. No buyer temptation loss and no look further.




• Customer's confidence and trust: Customer will have more confidence on your product and service compare to competitor's, who does not have online support. Customer always wants quick response of their support request. Some time they require very small clarification to be resolved, but for small things waiting for hours or may be day is quite uncomfortable. Nothing can be better than personal interaction. Personalize relationship with the customers, chat with them and build trust.

Feature Offerings:

AIT Technical Support services are optimized to save time and trim customer's budget. Our experts are willing to help you with the implementation of all the AIT products and ensure their proper functionality. AIT may provide qualified customers with the product source code on commercial basis. Please choose a proper service plan that meets your requirements.

Emergency 24x7 Service Customizable Service Period E-mail / Phone communication Remote management capabilities Min.-2-Max. response time (business days/hours) Open an Online Ticket & Track it with AIT iTrac Forums - Discuss your problems with AIT Discuss Communication via AIT Global, Inc. website or Intranet Track your Project or Product Management Online Read more on AIT PRO Read our FAQ's for all the products to get more Information

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