The utilities industry, whether it s electric, gas or water, faces a new set of challenges. These include increased competition through deregulation, increasing public scrutiny, and escalating demands for natural resources. These challenges are accompanied by continuing pressure to reduce costs, increase productivity, optimize asset and service performance and adapt to new customer demands. The Utility Industry has diverse requirements when it comes to their distribution needs. For example, there are many parts that are located in bins, parts that are on pallets, and parts that will only fit in an outside yard (telephone poles, reels of cable, pipe, large transformers, etc.) Tracking these types of items can be very challenging for a utility company.

There is no doubt that the utilities industry is a high-volume, document-intensive industry. Utility companies generate a wide range of document types, primary among them customer consumption/billing statements and face constant pressure to meet billing cycle deadlines, while ensuring document integrity. As a result, utilities providers must find ways to: reduce costs by optimizing their document workflow, manage multiple technology assets and, maintain full process integrity and security for invoices and statements. In addition they are challenged to implement strategies for customer-centric initiatives and unify disparate systems to offer value-added services.

AIT scalable, modular output management solutions help you optimize business processes across your entire value chain. You can improve efficiency, reduce costs, and enhance productivity. For all utilities, responsive customer service and accurate reporting is more important than ever. Billing cycles need to be accurate, with adequate follow-up to ensure payments are received and posted in a timely fashion. To make decisions that will positively impact diverse stakeholders—whether they be taxpayers, customers, or shareholders, management needs access to the most complete and accurate information possible.

Modules & Features:

Many different modules and features are available as a result of our depth of experience in distribution:

Warehouse Management Manufacturing Remote Center management Web portal Utility style reporting and accounting Labor Management Statistics and labor Performance Demand Planning and Forecasting Work In Process Tracking on Shop Floor Complete tracking and costing for the ERP solution EDI connectivity for RFID, etc. Real time visibility for the accounting system Fully integrated to the other ASC modules for ERP

As utilities companies have become deregulated and exposed to the demands of the financial bottom line, it's become clear that they need to change the way they do business to compete effectively in this new industry landscape. Metafile’s document management solutions are helping the utility industry meet regulatory requirements by maintaining such resources as control, operation, and maintenance procedure documents, work orders, training records, and critical corporate information such as human resources and accounting.

AIT Utilities Solutions enable organizations to manage their front and back office data seamlessly. From customer knowledge to details of distribution, from legal regulations to standard forms and documentation, with Hyperwave solutions everything can be stored, accessed and managed securely and cost-effectively across the entire extended organization.In short, AIT solutions reduce the complexity of data management to ensure that both customers and partners are treated with the utmost efficiency.

AIT Utilities Solutions ensure that all operation and maintenance procedures are consistently managed, stored and accessed in a secure, electronic environment reducing managerial complexity and printing costs. What's more, using the Assured Information Delivery functionality you can make sure that employees receive, access and digest the relevant documentation. Version control and granular access rights management prevent unauthorized or multiple edits and guarantee that users always receive the most up-to-date procedural documents.

Benefits:

Better control of printing in the print center and across the enterprise Improved efficiency and lower costs through intelligent print job routing Streamlined document management with digital archiving, reprinting, job splitting Increased profitability with job level tracking, auditing and charge back Faster turnaround and lower costs by automating labor-intensive workflows Investment protection through extended use of legacy hardware and software Strengthen your relationships with corporate customers and partners Empower your staff to interact more effectively with customers Ensure operational consistency across your organization Provide all employees with instant access to relevant information, expert knowledge and training resources Reduce the costs of cross-border and cross-organization information sharing Ability to enrich documents with variable data Enhanced document integrity Fast implementation, rapid ROI