Effective change and issue tracking requires much more than simple bug tracking, it requires the management of all types of issues. iTrac allows you to define separate workflows for each type of issue, including bugs, enhancement requests, documentation changes, and more. Effective issue tracking also requires comprehensive reporting, enabling you to improve productivity, accurately predict deployment dates, manage project resources, and analyze what work has been completed and what work remains.

iTrac is a 100% web based defect-tracking solution designed for small, medium and large software companies to simplify their bug, defect, suggestion and feature request tracking. The software allows you to track bugs, defects feature requests and suggestions by version, customer etc. Once bugs, defects, feature requests or suggestions are entered, real-time reports can be generated determine what has or has not been resolved. iTrac is a very scalable and robust solution that allows for thousands of users to log in simultaneously from any location by the use of their web browser.

With iTrac , you can always: Tracks features, bugs, defects, incidents, suggestions, customers, products, versions, employees and more. Track multiple projects in a single database. allow your clients to easily submit features requests, suggestions bugs and defects. Provides customizable user level security and customizable terminology. Scalable & Robust web based solution with a powerful RDBMS back end.

iTrac is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allows users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process.

iTrac is built upon a highly evolved framework and architecture - SCOEPI and extended form of RUP methodologies & process - AIM (AIT Implementation Methodology). iTrac also is point-and-click configurable, enabling the rapid deployment of sophisticated solutions without the need for expensive, time-consuming programming.

iTrac runs on the server computer. Users access it through their web browser on their workstation. The only requirement for the server computer is that it runs Windows operating system. The only requirement for a workstation is that it has a web browser installed.

iTrac is a highly scalable issue tracking solution. Whatever the size of your development team, wherever they are located, and no matter what platform they use, iTrac efficiently captures, tracks, and manages any type of change. The high performance, scalability, support for nearly all servlet containers and DBMSs, as well as the affordable price, all make the iTrac a perfect choice for any company. Tracking and managing the issues and bugs that emerge during a project is a critically important task, but one that few teams do effectively.

iTrac Workflow

iTrac does releases very often. A upgrade script is provided and the process is simple and easy. It is mostly an automatic process and should be painless. Keep coming back to get updates for the future upcoming changes. If you found a bug, tell us and we'll fix it immediately (hours or at most days). You will never need to wait months or years for the next release.

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